ERP Troubleshooting

Continued functional and technical support and training is offered throughout the ERP project lifecycle and assistance in resolving and troubleshooting issues that arise during software adoption is provided on an ongoing basis. Our ERP troubleshooting services cover the following areas:

Pre-implementation stage
Vendor related

  • Competency
  • Domain expertise
  • Technology know-how
  • Independent quality checks
  • Project governance

Customer related

  • ERP product selection
  • ERP objectives
  • Management readiness/ motivation
  • Clarity of requirements
  • User acceptability/adoption quotient
  • Project execution time frame

Implementation stage

  • Ineffective data cleaning
  • Inappropriate module customization and implementation
  • Contract conflict
  • Problems with allocation of user rights
  • Non-functional customizations
  • Insufficient vendor competencies

Post-implementation stage

  • System familiarity and user adoption
  • Modules and related functionality
  • User access issues
  • System configuration
  • Data redundancy issues
  • Integration with legacy systems
  • Customizations and related functionality
  • Data migration issues

Announcing Name Change: AscendSure will henceforth be known as “eNSURE” .We are proud to announce that we are changing ERP applications implementation and support services name from “AscendSure” to “eNSURE”. The name changes are due to the significant services acceptances and appreciation of the customers and to avoid resembling any other trade or brand names. The company will continue to operate in the ERP Solutions & Support Services space and promote “eNSURE” the award winning methodology of Nasscom with recognition as ‘Emerge 50’ in the year 2011.